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Your Privacy Policy, Clearly Set Out

This Privacy Policy explains how we collect, use, store and share data when you open an account, browse the lobby, use Touch 'n Go, GrabPay, Boost dan FPX…

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mmc966 Your Privacy Policy, Clearly Set Out
CONTACT ROUTES

Privacy Help Without Extra Steps

Questions about this Privacy Policy should go through our support paths so the right team can check your account safely.

Live chat Use live chat when you need a quick privacy answer while signed in. We can check your account session, explain what data is visible, and move deeper requests to the privacy queue.
Email request Email works well for access, correction or deletion requests that need a written trail. Include your account ID, contact number and the specific data question so we can route it properly.
Wallet query path For Touch 'n Go, GrabPay, Boost dan FPX records, contact support before sending bank or wallet screenshots. We will tell you what is needed and mask details that are not required.
DATA CARE

How We Keep Your Details In Check

Our privacy work sits beside account security, cookie control and wallet verification.

Account details

We use your account details to identify you, maintain login access, manage service messages and handle requests.

Cookie settings

Cookies help us keep you signed in, remember device choices and detect unusual access attempts.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX activity creates transaction references, time stamps and status checks.

Security checks

We read device signals, login patterns and failed access attempts to protect your account.

Retention timing

We keep account, wallet and support records only for service, legal, dispute and security needs.

Change requests

You can ask us to correct account details, provide a copy of data or explain a record.

Your Privacy Questions, Answered Directly

The questions here focus only on this Privacy Policy and how it affects your account, wallet records, cookies, support requests and access rights. If your situation involves a live wallet issue, include the transaction reference when you contact us so we can trace it faster.

We collect the details needed to create and manage your account, such as contact data, login records and verification signals. We may also record device data, cookie IDs and support messages tied to your request.

Payment activity creates transaction references, status updates and time stamps. We use these records to match wallet activity, check disputed items and keep service records, not to publish your private wallet details.

Yes. Send a request through support with your account ID and reachable contact details. We may ask for identity checks before sharing data so your account is not exposed to another person.

Contact support with the exact field that needs correction and the value you want updated. We will check whether the change affects wallet records, account access or security logs before applying it.

Cookies mainly support sign-in, device recognition, page function and security checks while you use the site. Browser settings can limit cookies, though some account pages may not work as intended without them.

You can request deletion, and we will review what can be removed. Some records may need to remain for wallet disputes, security events, legal duties or account administration before they can be cleared.

Use live chat for quick privacy questions or email for formal access, correction and deletion requests. Include your account ID, request type and any wallet reference so our team can locate the right records.